Event Registration Care Specialist


Job Summary

The Event Registration Care Specialist will serve as a member of the Data Management Team and will assist in various duties as assigned by the Data Management Coordinator. The Event Registration Care Specialist will work closely in lifting the arms of the Data Management Coordinator and assisting in the day-to-day responsibilities of James River Church Event Registrations.


Schedule: Monday – Friday (8-5); Evenings and Weekends as needed for JRC Events

Essential Responsibilities & Duties

  • Answering phone calls and assisting individuals with event registration questions
  • Manages multiple email groups and responds in a timely and professional manner.
  • Processing online contact form submissions and online event registrations
  • Enters registrants into database and processes reports for departments to ensure accuracy.
  • Process online registrations.
  • Coordinates with accounting the collection, processing, and deposit of registrant payments
  • Insures accurate transfer of information between registration, payment, and database software.
  • Assist in sending weekly registrations numbers to event and conference department leaders.
  • Process cancellations/transfers for events, camps, and conferences.
  • Accept and process scholarship forms for events, camps, and conferences.
  • Organize registration packets for events and conferences as requested.
  • Work closely with departments to coordinate registration needs, such as childcare, and communicate that information to the appropriate department.
  • Stay current on all software updates and training in regard to the Brushfire event registration solution.
  • Be accurate and precise in all data entry
  • Report weekly to Data Management Coordinator
  • Provide overlap expertise and support with pulling reports/lists as needed from the ChMS.
  • Performs other related duties as required or assigned by the Data Management Coordinator

Job Requirements

  • Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment; as well as English usage, spelling, grammar, and punctuation.
  • Ability to get along well with others and handle confidential matters.
  • Ability to manage time and multiple priorities to meet deadlines.
  • Ability to communicate effectively and professionally, orally and in writing.
  • PC skills including spreadsheet, database query and word processing.
  • Must be punctual, pleasant, and tactful with professional appearance and conduct.
  • Exhibit professionalism and always maintain confidentiality.
  • Capacity to interact positively with and provide service to others at all levels within JRC.
  • Ability to establish and maintain effective working relationships with supervising personnel, coworkers, civic organizations, business professionals, and the general public.
  • Exhibit good judgment, honesty, integrity, responsibility, and punctuality through the utilization of professional work standards.
  • Ability to work in a fast-paced environment while meeting critical deadlines.
  • Must have strong analytical skills.

Knowledge, Skills & Abilities

  • Experience in customer service and/or sales.
  • Knowledge of FellowshipOne church software would be helpful.
  • Knowledge of Brushfire registration software would be helpful.
  • Knowledge of Excel software is preferred.

Code of Conduct & Character


James River Church is Pastor-led and staff driven with board oversight. James River Church staff are expected and considered to share in the responsibility of practicing and propagating the Christian gospel message and upholding the doctrine of the Church (the employer), as stated on our website and in our Bylaws. As leaders and ministers of the gospel, staff therefore agree to the following:

  1. Develop and maintain a close personal walk with the Lord including:
    • Daily devotional time with Lord.
    • Daily dependence on the empowerment of the Spirit.
  2. Develop a strong marriage and family life. This includes:
    • Communicating and sharing with your spouse.
    • Spending time together on days off and when extra time is available.
  3. Keep personal finances in order with no delinquencies.
  4. Attend all regularly scheduled services in the church. Special services and functions will be required as deemed necessary by the Lead Pastor.
  5. Maintain a high level of personal integrity, honesty and confidentiality in dealing both with the staff and congregation.
  6. Maintain a Christian outlook and attitude at all times.
  7. Maintain loyalty to the staff and church, actively promoting unity within the church.

Heart Behind All We Do


Smile at EVERYONE you encounter!
“Rejoice in the Lord always. I will say it again: Rejoice!” Phil 4:4 (NIV)
“In your presence there is fullness of joy; at your right hand are pleasures forevermore.” Ps 16:11 (ESV)

Be enthusiastic about your role, about the church, & about what God is doing in your life and in the church.
“Zeal for your house has consumed me…” Ps 69:9 (ESV)
“I was overjoyed when they said, ‘Let’s go up to the house of the Lord.’” Ps 122:1 (TPT)

Be encouraging with your countenance, with your words, and with your actions to the team and to everyone you connect with as you serve!
“So encourage each other and build each other up…” 1 Thess 5:11 (NLT)
“…Look for the best in each other, and always do your best to bring it out.” 1 Thess 5:15 (MSG)

Show compassion & represent the love of Jesus!
“Dear friends, let us continue to love one another, for love comes from God.” 1 John 4:7 (NLT)
“Love each other. Just as I have loved you, you should love each other.” Jn 13:34 (NLT)

How can we help you with what you need? If needed, connect the individual to someone who can help.
“God has given each of you a gift from his great variety of spiritual gifts. Use them well to serve one another.” 1 Pt 4:10 (NLT)
“For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” Mt 20:28 (NLT)
“…Through love serve and seek the best for one another.” Ga 5:13 (AMP)

Commitment to Ministry


By submitting my application for this position, I confirm I have read and accept the above Job Description/Code of Conduct and believe God has called me to serve in this capacity.

Have Questions? Contact Human Resources at humanresources@jamesriver.church